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Refund and Cancellation Policy

Effective Date: 06 May 2026

At Sohan Soft Tech, we are committed to providing high-quality digital solutions, including web development, mobile applications, and business automation services. We strive to ensure that every project meets the agreed-upon specifications and professional standards.

1. Cancellation of Services

  • Project Commencement: If you wish to cancel a project, you must provide written notice via email to info@sohansoft.tech.

  • Pre-Launch Cancellations: If a project is cancelled before work has commenced, a refund may be processed, minus a non-refundable administrative fee of 50% or Rs.500 Which ever is lower.

  • Active Projects: If you choose to cancel after the development process has begun, you will be billed for all work completed up to the date of the cancellation request. No refund will be provided for the milestones already delivered and approved.

2. Refund Policy

  • Custom Software & Web Development: Due to the nature of custom software development, we do not offer full refunds once the development phase has started, as significant resources and time are invested in the architecture and coding process.

  • Eligibility for Refunds: Refunds will only be considered in the event of a fundamental failure to deliver the project as per the signed Statement of Work (SOW) or if we are unable to fulfill the technical obligations outlined in our contract.

  • Non-Refundable Services: Any third-party costs, including but not limited to domain registration, hosting fees, SSL certificates, API subscription fees (e.g., SMS gateways, payment gateways), and premium software licensing, are strictly non-refundable once purchased.

3. Payment Disputes

If you have a concern regarding an invoice or the quality of service, please reach out to us at [Insert Phone Number/Email] within 5 business days of the invoice date. We are dedicated to resolving issues through revisions or adjustments rather than immediate cancellation.

4. Process for Refunds

  • All refund requests must be submitted in writing.

  • If a refund is approved, it will be processed using the original method of payment within [e.g., 7–10] business days.

  • The final amount refunded will be determined based on the percentage of the project completed and any non-recoverable expenses incurred.

5. Changes to This Policy

Sohan Soft Tech reserves the right to modify this Refund and Cancellation Policy at any time. Any changes will be posted on this page and will become effective immediately upon posting.

Implementation Tips:

  • Fill in the Brackets: Make sure to replace all [Bracketed Text] with your specific details, such as your official support email, administrative fees, and processing timeframes.

  • Keep it Transparent: If you have specific tiers (like your Basic, Core, and Business Elite plans), you might want to add a small note clarifying that these are non-refundable after setup.

  • Placement: Link this page clearly in your footer alongside your Terms of Service and Privacy Policy.

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